{
  "info": {
    "name": "Axis Unified Inbox API — Conversations",
    "description": "# Axis Unified Inbox API\n\nConversations — 24 endpoints, generated from the Laravel route table on Tue, 04 Aug 2026 12:47:23 GMT.\n\n## Getting started\n\n1. Set the `baseUrl` collection variable if you are not using the default.\n2. Run **Authentication → `POST /user/login`** with your email and password.\n   A test script stores the returned JWT into `{{access_token}}` automatically.\n3. Every other request inherits that bearer token — just hit Send.\n\nRequests using an API key instead read `{{api_key}}` or `{{engage_key}}`; set those\nvariables if you need them.\n\n## Variables\n\n| Variable | Purpose |\n| --- | --- |\n| `baseUrl` | API host, e.g. `https://api.axis.im` |\n| `access_token` | JWT bearer token (auto-filled by the login request) |\n| `api_key` | Value for the `X-API-KEY` header |\n| `engage_key` | Value for the `X-Axis-Admin-API-Key` header |",
    "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json",
    "_exporter_id": "axis-api-docs"
  },
  "auth": {
    "type": "bearer",
    "bearer": [
      {
        "key": "token",
        "value": "{{access_token}}",
        "type": "string"
      }
    ]
  },
  "item": [
    {
      "name": "PATCH /closeconversation/{id}",
      "request": {
        "method": "PATCH",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/closeconversation/:id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "closeconversation",
            ":id"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@closeconversation`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /conversation",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Required permissions:** `viewAny` on `Conversations.Conversation`\n**Handler:** `Conversations\\ConversationController@index`\n**Route name:** `conversation.index`"
      },
      "response": []
    },
    {
      "name": "POST /conversation",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Required permissions:** `create` on `Conversations.Conversation`\n**Handler:** `Conversations\\ConversationController@store`\n**Route name:** `conversation.store`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "DELETE /conversation/{conversation}",
      "request": {
        "method": "DELETE",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/:conversation",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            ":conversation"
          ],
          "variable": [
            {
              "key": "conversation",
              "value": "",
              "description": "conversation identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Required permissions:** `delete` on `conversation`\n**Handler:** `Conversations\\ConversationController@destroy`\n**Route name:** `conversation.destroy`"
      },
      "response": []
    },
    {
      "name": "GET /conversation/{conversation}",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/:conversation",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            ":conversation"
          ],
          "variable": [
            {
              "key": "conversation",
              "value": "",
              "description": "conversation identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Required permissions:** `view` on `conversation`\n**Handler:** `Conversations\\ConversationController@show`\n**Route name:** `conversation.show`"
      },
      "response": []
    },
    {
      "name": "PUT /conversation/{conversation}",
      "request": {
        "method": "PUT",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/:conversation",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            ":conversation"
          ],
          "variable": [
            {
              "key": "conversation",
              "value": "",
              "description": "conversation identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@update`\n**Route name:** `conversation.update`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /conversation/{conversation}/edit",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/:conversation/edit",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            ":conversation",
            "edit"
          ],
          "variable": [
            {
              "key": "conversation",
              "value": "",
              "description": "conversation identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Required permissions:** `update` on `conversation`\n**Handler:** `Conversations\\ConversationController@edit`\n**Route name:** `conversation.edit`"
      },
      "response": []
    },
    {
      "name": "PUT /conversation/{conversation}/update-label",
      "request": {
        "method": "PUT",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/:conversation/update-label",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            ":conversation",
            "update-label"
          ],
          "variable": [
            {
              "key": "conversation",
              "value": "",
              "description": "conversation identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@updatelable`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /conversation/{id}/exists",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/:id/exists",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            ":id",
            "exists"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@exists`"
      },
      "response": []
    },
    {
      "name": "GET /conversation/{id}/flow-runs",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/:id/flow-runs",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            ":id",
            "flow-runs"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@flowRuns`"
      },
      "response": []
    },
    {
      "name": "GET /conversation/create",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/create",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            "create"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Required permissions:** `create` on `Conversations.Conversation`\n**Handler:** `Conversations\\ConversationController@create`\n**Route name:** `conversation.create`"
      },
      "response": []
    },
    {
      "name": "POST /conversation/summary",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/summary",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            "summary"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@summary`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /conversation/summary/update",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/summary/update",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            "summary",
            "update"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@updateSummary`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /conversation/takeover",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/takeover",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            "takeover"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@takeover`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /conversation/update-priority",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversation/update-priority",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversation",
            "update-priority"
          ]
        },
        "description": "**Authentication:** Optional JWT\n**Handler:** `Conversations\\ConversationController@updatePriority`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /conversationreport",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversationreport",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversationreport"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationsreportController@index`"
      },
      "response": []
    },
    {
      "name": "POST /conversations/{conversationId}/reply",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversations/:conversationId/reply",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversations",
            ":conversationId",
            "reply"
          ],
          "variable": [
            {
              "key": "conversationId",
              "value": "",
              "description": "conversationId identifier"
            }
          ]
        },
        "description": "**Authentication:** Optional JWT\n**Handler:** `Conversations\\ReplyController@reply`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /conversations/human-takeover-from-amg-bot",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversations/human-takeover-from-amg-bot",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversations",
            "human-takeover-from-amg-bot"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@amg_takeover`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /conversations/update-priority",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/conversations/update-priority",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "conversations",
            "update-priority"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@update_priority`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /customer/{id}",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/customer/:id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "customer",
            ":id"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@getCustomerDetails`"
      },
      "response": []
    },
    {
      "name": "POST /fcm",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/fcm",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "fcm"
          ]
        },
        "description": "**Authentication:** Optional JWT\n**Handler:** `Conversations\\FcmController@index`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /replytomessage",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/replytomessage",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "replytomessage"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@replytomessage`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /searchconversation",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/searchconversation",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "searchconversation"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@searchconversation`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /searchconversation/{search}",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/searchconversation/:search",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "searchconversation",
            ":search"
          ],
          "variable": [
            {
              "key": "search",
              "value": "",
              "description": "search identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Conversations\\ConversationController@searchConversation`"
      },
      "response": []
    }
  ],
  "variable": [
    {
      "key": "baseUrl",
      "value": "https://api.axis.im",
      "type": "string"
    },
    {
      "key": "access_token",
      "value": "",
      "type": "string"
    },
    {
      "key": "api_key",
      "value": "",
      "type": "string"
    },
    {
      "key": "engage_key",
      "value": "",
      "type": "string"
    }
  ]
}