{
  "info": {
    "name": "Axis Unified Inbox API — Channels",
    "description": "# Axis Unified Inbox API\n\nChannels — 22 endpoints, generated from the Laravel route table on Tue, 04 Aug 2026 12:47:23 GMT.\n\n## Getting started\n\n1. Set the `baseUrl` collection variable if you are not using the default.\n2. Run **Authentication → `POST /user/login`** with your email and password.\n   A test script stores the returned JWT into `{{access_token}}` automatically.\n3. Every other request inherits that bearer token — just hit Send.\n\nRequests using an API key instead read `{{api_key}}` or `{{engage_key}}`; set those\nvariables if you need them.\n\n## Variables\n\n| Variable | Purpose |\n| --- | --- |\n| `baseUrl` | API host, e.g. `https://api.axis.im` |\n| `access_token` | JWT bearer token (auto-filled by the login request) |\n| `api_key` | Value for the `X-API-KEY` header |\n| `engage_key` | Value for the `X-Axis-Admin-API-Key` header |",
    "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json",
    "_exporter_id": "axis-api-docs"
  },
  "auth": {
    "type": "bearer",
    "bearer": [
      {
        "key": "token",
        "value": "{{access_token}}",
        "type": "string"
      }
    ]
  },
  "item": [
    {
      "name": "GET /channel-livechats",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/channel-livechats",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "channel-livechats"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ChannelLiveChatController@index`"
      },
      "response": []
    },
    {
      "name": "POST /channel-livechats",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/channel-livechats",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "channel-livechats"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ChannelLiveChatController@store`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "DELETE /channel-livechats/{id}",
      "request": {
        "method": "DELETE",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/channel-livechats/:id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "channel-livechats",
            ":id"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ChannelLiveChatController@destroy`"
      },
      "response": []
    },
    {
      "name": "GET /channel-livechats/{id}",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/channel-livechats/:id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "channel-livechats",
            ":id"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ChannelLiveChatController@show`"
      },
      "response": []
    },
    {
      "name": "PUT /channel-livechats/{id}",
      "request": {
        "method": "PUT",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/channel-livechats/:id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "channel-livechats",
            ":id"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ChannelLiveChatController@update`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /channel-livechats/{id}/embed-code",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/channel-livechats/:id/embed-code",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "channel-livechats",
            ":id",
            "embed-code"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ChannelLiveChatController@getEmbedCode`"
      },
      "response": []
    },
    {
      "name": "POST /channel-livechats/{id}/send-instructions",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/channel-livechats/:id/send-instructions",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "channel-livechats",
            ":id",
            "send-instructions"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ChannelLiveChatController@sendInstructions`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /channel-livechats/{id}/verify-installation",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/channel-livechats/:id/verify-installation",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "channel-livechats",
            ":id",
            "verify-installation"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ChannelLiveChatController@verifyInstallation`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /channel-livechats/available-channels",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/channel-livechats/available-channels",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "channel-livechats",
            "available-channels"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ChannelLiveChatController@getAvailableChannels`"
      },
      "response": []
    },
    {
      "name": "GET /connection-requests",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/connection-requests",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "connection-requests"
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ConnectionRequestController@index`"
      },
      "response": []
    },
    {
      "name": "PATCH /connection-requests/{connectionRequest}/cancel",
      "request": {
        "method": "PATCH",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/connection-requests/:connectionRequest/cancel",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "connection-requests",
            ":connectionRequest",
            "cancel"
          ],
          "variable": [
            {
              "key": "connectionRequest",
              "value": "",
              "description": "connectionRequest identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ConnectionRequestController@cancel`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /request/{channel}",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/request/:channel",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "request",
            ":channel"
          ],
          "variable": [
            {
              "key": "channel",
              "value": "",
              "description": "channel identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\ConnectionRequestController@store`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /whatsapp/senders/{channel}/warmup-preview",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/whatsapp/senders/:channel/warmup-preview",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "whatsapp",
            "senders",
            ":channel",
            "warmup-preview"
          ],
          "variable": [
            {
              "key": "channel",
              "value": "",
              "description": "channel identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\WhatsAppSenderHealthController@warmupPreview`"
      },
      "response": []
    },
    {
      "name": "GET /whatsapp/senders/{channel}/warmup-status",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/whatsapp/senders/:channel/warmup-status",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "whatsapp",
            "senders",
            ":channel",
            "warmup-status"
          ],
          "variable": [
            {
              "key": "channel",
              "value": "",
              "description": "channel identifier"
            }
          ]
        },
        "description": "**Authentication:** JWT (user)\n**Handler:** `Channels\\WhatsAppSenderHealthController@warmupStatus`"
      },
      "response": []
    },
    {
      "name": "GET /widget/{slug}/config",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/widget/:slug/config",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "widget",
            ":slug",
            "config"
          ],
          "variable": [
            {
              "key": "slug",
              "value": "",
              "description": "slug identifier"
            }
          ]
        },
        "description": "**Authentication:** Public\n**Handler:** `Channels\\WidgetPublicController@config`",
        "auth": {
          "type": "noauth"
        }
      },
      "response": []
    },
    {
      "name": "POST /widget/{slug}/conversation",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/widget/:slug/conversation",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "widget",
            ":slug",
            "conversation"
          ],
          "variable": [
            {
              "key": "slug",
              "value": "",
              "description": "slug identifier"
            }
          ]
        },
        "description": "**Authentication:** Public\n**Handler:** `Channels\\WidgetPublicController@startConversation`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "auth": {
          "type": "noauth"
        },
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /widget/{slug}/conversation/{conversationId}/message",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/widget/:slug/conversation/:conversationId/message",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "widget",
            ":slug",
            "conversation",
            ":conversationId",
            "message"
          ],
          "variable": [
            {
              "key": "slug",
              "value": "",
              "description": "slug identifier"
            },
            {
              "key": "conversationId",
              "value": "",
              "description": "conversationId identifier"
            }
          ]
        },
        "description": "**Authentication:** Public\n**Handler:** `Channels\\WidgetPublicController@sendMessage`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "auth": {
          "type": "noauth"
        },
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /widget/{slug}/conversation/{conversationId}/messages",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/widget/:slug/conversation/:conversationId/messages",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "widget",
            ":slug",
            "conversation",
            ":conversationId",
            "messages"
          ],
          "variable": [
            {
              "key": "slug",
              "value": "",
              "description": "slug identifier"
            },
            {
              "key": "conversationId",
              "value": "",
              "description": "conversationId identifier"
            }
          ]
        },
        "description": "**Authentication:** Public\n**Handler:** `Channels\\WidgetPublicController@getMessages`",
        "auth": {
          "type": "noauth"
        }
      },
      "response": []
    },
    {
      "name": "GET /widget/by-gpt-id/{id}/config",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/widget/by-gpt-id/:id/config",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "widget",
            "by-gpt-id",
            ":id",
            "config"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** Public\n**Handler:** `Channels\\WidgetPublicController@configByGptId`",
        "auth": {
          "type": "noauth"
        }
      },
      "response": []
    },
    {
      "name": "POST /widget/by-gpt-id/{id}/conversation",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/widget/by-gpt-id/:id/conversation",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "widget",
            "by-gpt-id",
            ":id",
            "conversation"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            }
          ]
        },
        "description": "**Authentication:** Public\n**Handler:** `Channels\\WidgetPublicController@startConversationByGptId`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "auth": {
          "type": "noauth"
        },
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "POST /widget/by-gpt-id/{id}/conversation/{conversationId}/message",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          },
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/widget/by-gpt-id/:id/conversation/:conversationId/message",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "widget",
            "by-gpt-id",
            ":id",
            "conversation",
            ":conversationId",
            "message"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            },
            {
              "key": "conversationId",
              "value": "",
              "description": "conversationId identifier"
            }
          ]
        },
        "description": "**Authentication:** Public\n**Handler:** `Channels\\WidgetPublicController@sendMessageByGptId`\n\n> This endpoint accepts a body, but no `FormRequest` class backs it — validation happens\n> inline in the controller, so the fields could not be derived automatically. An empty JSON\n> body is provided as a starting point.",
        "auth": {
          "type": "noauth"
        },
        "body": {
          "mode": "raw",
          "raw": "{\n  \n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      },
      "response": []
    },
    {
      "name": "GET /widget/by-gpt-id/{id}/conversation/{conversationId}/messages",
      "request": {
        "method": "GET",
        "header": [
          {
            "key": "Accept",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/widget/by-gpt-id/:id/conversation/:conversationId/messages",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "widget",
            "by-gpt-id",
            ":id",
            "conversation",
            ":conversationId",
            "messages"
          ],
          "variable": [
            {
              "key": "id",
              "value": "",
              "description": "id identifier"
            },
            {
              "key": "conversationId",
              "value": "",
              "description": "conversationId identifier"
            }
          ]
        },
        "description": "**Authentication:** Public\n**Handler:** `Channels\\WidgetPublicController@getMessagesByGptId`",
        "auth": {
          "type": "noauth"
        }
      },
      "response": []
    }
  ],
  "variable": [
    {
      "key": "baseUrl",
      "value": "https://api.axis.im",
      "type": "string"
    },
    {
      "key": "access_token",
      "value": "",
      "type": "string"
    },
    {
      "key": "api_key",
      "value": "",
      "type": "string"
    },
    {
      "key": "engage_key",
      "value": "",
      "type": "string"
    }
  ]
}